Privacy Policy of Thuasne UK Ltd.  

The privacy policy may be updated from time to time by publishing the amended version on our website.

This privacy policy applies to personal information we hold about individuals.

We take the privacy of your personal information very seriously and will only use your personal information in accordance with the current data protection law in the UK and this privacy policy.

1. How do we receive your information?

We may receive information about you:

  • When you contact us directly, normally via our website or our customer services teams to make an enquiry or to buy a product.

2. Using your information

We will not use or share your information (which we receive from you) with any third parties unless specifically requested or authorised by yourself.

3. Informing you about our products and services

We may use your information to contact you with news on Thuasne (UK) Ltd products and services which may be of interest to you and occasionally for internal market research purposes.

You can opt out of receiving marketing communications from us on our products and services by ticking the appropriate box (if providing your information on this website) or at any time by calling us on 01892 481620, or writing to us at Thuasne UK Ltd, Unit 4 Orchard Business Centre, North Farm Road, Tunbridge Wells, Kent, TN2 3XF.

We will only send you marketing communications by email or other electronic means if you give us your agreement to do so. For example, we may inform you when inviting you to provide your email address that by providing your email address you will be indicating your agreement to receive marketing emails. If you give us your agreement and subsequently wish to opt out you can do so by clicking the unsubscribe link which we include on all our marketing emails or you can contact us at any time at the address or telephone number above.

ORTHOPAEDIC SPECIALISTS SINCE 1847 & TRUSTED SUPPLIER TO THE NHS 

Offering patients and healthcare professionals a guarantee of quality and efficiency.

Total Satisfaction

If you are not entirely satisfied with your purchase, return it to us within 14 days for a prompt exchange or refund.  

Durable Products

The “made in Thuasne” label is based on the company’s capacity to fully control every step in the value chain 

Respect for the Environment

In line with its quest for sustainability, Thuasne has long been actively committed to reducing its environmental impact. 

Amazing service with a smile.

I placed an order with Georgia. Georgia was extremely helpful, knowledgable and very charming. I immediately knew that I was in good hands. Georgia even laughed at my poor joke. Most importantly, I received the ordered item on the next day. No dramas and job done. I would not hesitate in dealing with Thuasne again. 

Amazing company with the best service I’ve experienced !

Amazing company who have delighted me - start to finish . The knee brace has been very effective at preserving my knee and reducing pain . The support staff have been charming and really helpful in replacing a buckle that broke . I cannot recommend Thuasne highly enough ! 

This is what good customer service looks like

I would like to offer my sincere gratitude for the way you dealt with the sizing issue I had with an Action Relief knee brace. To put in context I am a retired pharmacist and and have a good understanding what good customer service looks like The approach by Darcy in helping me resolve the sizing issue exceeded my expectations You were empathetic ,professional and prompt in providing a replacement brace